- Brand : Lenovo
- Product name : 3 Year Premier Support With Onsite
- Product code : 5WS0T36147
- Category : Warranty & Support Extensions
- Data-sheet quality : created/standardized by Icecat
- Product views : 152282
- Info modified on : 21 Aug 2024 08:39:15
- Size Chart 0.1MB Size Chart 0.0MB Product Brochure/Datasheet (0.1 MB) Brochure (1.8 MB)
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Bullet Points Lenovo 3 Year Premier Support With Onsite
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- - Hardware and software support
- - Dedicated Premier phone support with no menus to navigate
- - Unscripted troubleshooting
- - Direct access to advanced-level technicians
- - A single technical point-of-contact to manage the case through resolution
- - Warranty repair parts prioritisation
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Long product name Lenovo 3 Year Premier Support With Onsite
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3 Year Premier Support With Onsite
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Lenovo 3 Year Premier Support With Onsite
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Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
Tech support with the Premier difference
Advanced-level techs.
End to End case management.
Faster, first-time resolution.
Looking for a step-up for your business and your employees’ support experience?
Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users.
We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.
Free your Team to excel in innovation and productivity
IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.
What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?
Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.
Premier Support Center
Advanced technical support available 24 x 7 x 365
Dedicated phone number and no phone tree menu to navigate
Single point of contact for end to end case & escalation management
Hardware and OEM software support1
Technical Account Managers (TAMs)
Proactive relationship and escalation management
Personalized recommendations for your business
Robust quarterly reporting
VIP Treatment
No waiting in-line
Next-business-day onsite labor 2
Parts prioritization 2
You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.
That’s the Premier difference.
Interested in advanced level technical support for your Lenovo ThinkVision monitors?
We’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team.
Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6.
And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7. -
Short summary description Lenovo 3 Year Premier Support With Onsite
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Lenovo 3 Year Premier Support With Onsite, 1 license(s), 3 year(s), On-site, 24x7x365
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Long summary description Lenovo 3 Year Premier Support With Onsite
:
Lenovo 3 Year Premier Support With Onsite. License quantity: 1 license(s), Number of years: 3 year(s), Service time (hours x days): 24x7x365, Response time: 24 h, Type: On-site
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Add a new dimension to your ITFree your Team to excel in innovation and productivity
IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.
What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers? -
Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.
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Premier Support CenterAdvanced technical support available 24 x 7 x 365
Dedicated phone number and no phone tree menu to navigate
Single point of contact for end to end case & escalation management
Hardware and OEM software support1 -
Technical Account Managers (TAMs)
- Proactive relationship and escalation management
- Personalized recommendations for your business
- Robust quarterly reporting
-
VIP TreatmentNo waiting in-line
Next-business-day onsite labor 2
Parts prioritization 2 -
You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.
That’s the Premier difference. -
Interested in advanced level technical support for your Lenovo ThinkVision monitors?We’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team.
Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6.
And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7.
That's the Premier Difference.
Features | |
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License quantity | 1 license(s) |
Product type | Upgrade |
Type | On-site |
Service type | Premier Support |
Service included | Parts |
Service time (hours x days) | 24x7x365 |
Features | |
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Response time | 24 h |
Number of years | 3 year(s) |
Phone support | |
On-site support |
Packaging data | |
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Quantity per pack | 1 pc(s) |
Country | Distributor |
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5 distributor(s) |
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2 distributor(s) |
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3 distributor(s) |
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2 distributor(s) |
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2 distributor(s) |
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8 distributor(s) |
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2 distributor(s) |
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3 distributor(s) |
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3 distributor(s) |
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1 distributor(s) |
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2 distributor(s) |
|
1 distributor(s) |
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1 distributor(s) |
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1 distributor(s) |
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1 distributor(s) |
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1 distributor(s) |
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1 distributor(s) |
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1 distributor(s) |
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1 distributor(s) |
1 Not included:
- ERP Software applications
- Some software is not supported (ask your representative for a listing of supported software)
- Non-warranty spare parts and service
2 Next business day onsite not guaranteed in all countries; in this case, Premier customers will receive priority/best available service delivery.
Out of stock parts could delay service delivery. Not available in all countries. If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair will be made on-site where service is available. Otherwise, best available service delivery will be used. Calls received after 4:00pm local time will require an additional business day for service dispatch. Next day service not guaranteed.
3 Not available in all countries.
4 Various levels available. Select criteria apply. Contact your local sales representative for more details.
5 Premier Support Technicians will handle each case from end to end. Technical Account managers are available to assist with case management at the discretion of the Premier Support engineer.
6 Software and hardware assistance is limited to the ThinkVision monitor entitled to Premier Support service
7 Lenovo Advanced Exchange provides a replacement next business day. You must return the defective monitor within 30 days. Next business day may not be available in some areas. See Lenovo Services Agreement for detailed information